Shipping Policy
At StayN Afloat Ocean and Fishing, we prioritize the timely and secure delivery of our products to ensure a satisfactory experience for our customers. This shipping policy outlines the key aspects of our shipping procedures, including processing times, shipping options, costs, and tracking information.
Processing Times
All orders are processed within 1 to 3 business days following the confirmation of payment. During peak periods, such as sales or special promotions, processing times may extend by an additional day or two.
Shipping within Australia
We offer standard tracked shipping through Australia Post or a reliable courier service. The standard shipping times range from 3 to 7 business days, depending on the destination within Australia. For customers requiring expedited delivery, express shipping options are available at checkout, providing delivery within 1 to 3 business days.
Shipping Costs
The cost of standard shipping is determined by the weight of the package. For express shipping, the charges are calculated at checkout based on the delivery location.
International Shipping
Currently, our primary shipping operations are focused within Australia. For inquiries regarding international shipping, customers are encouraged to contact us directly via email for further assistance.
Order Tracking
Upon shipment of an order, customers will receive a confirmation email containing a tracking number. This allows for real-time tracking of the package until it reaches its destination.
Delays and Issues
While we strive to adhere to the specified delivery timelines, unforeseen delays may occur due to external factors such as inclement weather or postal service disruptions. In the event that an order does not arrive within the expected timeframe, customers should reach out to us with their order number for assistance in tracking the shipment.
Wrong Address or Returned Parcels
It is essential for customers to verify their shipping details prior to finalizing their order. Should a package be returned due to an incorrect address, additional shipping fees may be incurred for re-delivery.
Need Help?
For any inquiries related to shipping, customers are welcome to contact us at staynafloat@outlook.com. Our team is available to provide support and address any shipping-related questions.
